7cx Privacy Policy — How We Handle Your Personal Data

1. Who We Are

This Privacy Policy applies to the 7cx platform, accessible at 7cx.onl. 7cx is an online sports betting and casino platform designed specifically for Pakistani players, offering cricket betting, PSL markets, slot games, live casino and bingo — all with PKR deposits and payouts.

When this policy refers to "7cx", "we", "us" or "our", it means the operator of the 7cx platform. When it refers to "you" or "your", it means any individual who registers an account or visits the 7cx website. This policy governs all data collected through the website and any related communications.

2. Data We Collect

The personal data we collect falls into two main categories: information you provide directly to us, and information that is collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address (used for account communications and support)
• Mobile number (used for account verification and support contact)
• Payment details including JazzCash account number, Easypaisa number, Raast ID, bank account details or card information
• Identity verification documents if requested (such as CNIC or other government-issued ID)
• Any information you provide when contacting customer support

Information collected automatically:

• IP address and approximate location derived from IP
• Device type, operating system and browser information
• Pages visited, session duration and navigation patterns on the 7cx website
• Betting and gaming activity including bet amounts, game selections and transaction history
• Cookie data as described in Section 8

3. How We Collect Your Data

We collect your data through the following means:

• Account Registration: When you fill in the registration form, you provide your name, email, date of birth and contact details.
• Deposits and Withdrawals: When you initiate a transaction via JazzCash, Easypaisa, Raast, bank transfer or card, relevant payment details are processed.
• Platform Activity: As you place bets, play games or browse the site, our systems record activity data for security and operational purposes.
• Customer Support: When you contact us by email, any information you include in that communication is stored as part of your support record.
• Cookies and Analytics: Cookies placed on your device when you visit the site collect browsing and session data as described in the Cookies section.

4. Why We Use Your Data

We use the personal data we collect for specific, legitimate purposes. We do not use your data for anything outside what is described here without informing you first.

Purpose	Data Used
Account creation and management	Name, email, date of birth, mobile number
Age and identity verification	Date of birth, CNIC or ID documents if requested
Processing PKR deposits and withdrawals	Payment method details, transaction records
Fraud detection and prevention	IP address, device data, transaction patterns
Customer support	Email, account details, support correspondence
Platform security and integrity	Login activity, IP logs, session data
Responsible gaming monitoring	Betting activity, deposit frequency and amounts
Service improvement and analytics	Anonymised browsing and usage data
Sending account and transactional notifications	Email address, mobile number

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing your account registration, deposits, withdrawals and bets is necessary to fulfil our service to you.
• Legal obligation: Age verification and identity checks are required to comply with responsible gaming obligations.
• Legitimate interest: Fraud prevention, platform security and service improvement are legitimate operational interests pursued in a way that does not override your privacy rights.
• Consent: Where we send optional communications such as promotional offers, we do so only where you have opted in. You can withdraw this consent at any time.

6. Sharing Your Data

7cx does not sell, rent or trade your personal data to any third party. We share your data only in the following limited circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast and card payment processors receive the transaction data necessary to process your deposit or withdrawal. They operate under their own privacy policies and security standards.
• Identity verification providers: If enhanced identity verification is required, your submitted ID documents may be passed to a verified third-party verification service.
• Game software providers: Game studios supplying slot and live casino games receive anonymised session data necessary to deliver game functionality. They do not receive your name or payment details.
• Legal and regulatory requirements: We may disclose data if required by applicable law, court order or to protect against fraud or illegal activity.

7. Payment Data

All financial transactions on 7cx are processed in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, your payment details are handled through secure payment gateways. 7cx does not store full card numbers or mobile wallet PINs on its own servers.

Transaction records — including deposit amounts, withdrawal requests and payment method references — are retained as part of your account history for security, dispute resolution and responsible gaming monitoring purposes. These records are accessible to you through your account dashboard.

• Payment method details are stored in tokenised or masked form only — for example, the last four digits of a card or the registered mobile number associated with your JazzCash or Easypaisa account.
• Full payment credentials are processed directly by the relevant payment provider and are not stored on 7cx infrastructure.
• Withdrawal requests are matched against your registered payment method to prevent funds being sent to unverified accounts.

8. Cookies and Tracking

7cx uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit a website. It does not give us access to your device or any data beyond what it was set to record.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session and enable secure transactions. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand which pages are visited most, how long users spend on the site and where navigation drops off. This data is aggregated and anonymised — it does not identify you personally.
• Preference cookies: Remember your settings such as language preference or display options so you do not have to set them again on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and suspicious login patterns.

9. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as necessary to meet legal obligations, resolve disputes and maintain security records. Specific retention periods are:

• Account and identity data: Retained for the duration of your account and for a period following account closure as required for record-keeping purposes.
• Transaction records: Financial transaction data including deposits, withdrawals and bet history is retained for a minimum of five years from the transaction date.
• Support correspondence: Customer support emails and chat records are retained for two years from the date of the interaction.
• Analytics data: Anonymised usage and analytics data may be retained indefinitely as it cannot be linked back to an individual user.

When data is no longer needed and no legal retention requirement applies, it is securely deleted or permanently anonymised.

10. Your Rights Over Your Data

You have clear rights over the personal data 7cx holds about you. To exercise any of these rights, contact our support team at [email protected] with your registered email address and the specific request. We aim to respond within 30 days.

11. Security Measures

7cx takes the security of your personal data seriously. We implement a range of technical and operational measures to protect your information against unauthorised access, alteration, disclosure or loss.

• SSL/TLS Encryption: All pages on 7cx — including login, registration and all account and transaction pages — are served over HTTPS with SSL encryption. Data in transit between your device and our servers is encrypted at all times.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff who handle account or payment data undergo regular security training.
• Secure Payment Processing: Payment transactions are handled through certified payment gateways. Full payment credentials are never stored on 7cx servers.
• Fraud Detection Systems: Automated systems monitor account activity, login patterns and transaction behaviour for signs of fraud, account takeover or suspicious activity.
• Regular Security Reviews: Our systems are reviewed and updated on a regular basis to address new security risks and maintain platform integrity.

12. Children's Privacy

7cx is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and we may carry out age verification checks at any point.

If we become aware that a person under 18 has registered an account, that account will be immediately suspended, all activity voided, and any deposited funds returned after verification. If you believe a minor has created an account using false details, please contact us so we can investigate promptly.

13. Changes to This Policy

7cx may update this Privacy Policy from time to time. When we make significant changes, we will notify registered users by email and display a notice on the platform. Minor clarifications may be made without a separate notification, but the updated date at the top of this page will always reflect the most recent revision.

Continuing to use 7cx after a policy update has been posted constitutes your acceptance of the revised policy. If you disagree with any change, you may close your account before the change takes effect by contacting support.

14. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please get in touch with the 7cx support team.

Support email: [email protected]

You can also find answers to common questions on the FAQ page or read our full Terms and Conditions for details on account rules and platform usage.